Frequently Asked Questions:

Can't Find Your Size?

If the size you need does not fit into my sizing categories please message me and I can work with you to create a custom size.

Sizing Categories:

S - (8"-12") 

M - (12"-16")

L - (16"-20") 

XL - (20"-24")

A quick way to measure the size of your fur babies neck is to use a string and mark one full wrap around the base of the neck. Take the string, with your mark, to a ruler and that will give you the total length needed. 

Custom and Personalized Orders

Simply message me for custom request and I'll get back to you as soon as possible to work out the details to make sure you get exactly what you request.

Collar Care instructions

All my collars are machine washable but hand washing is preferred. Since they are 100% cotton fabric, you may use a light toothbrush to scrub with Oxy clean. For machine wash, we encourage the collar be put in a small cloth bag due to the metal hardware. To Dry simply lay out to air dry in a shaded area (avoid direct sunlight while wet, again to protect the hardware). We have found oxy clean to work the best with retaining the bright colors in the collars but any mild detergent could do the trick.

Shipping Policies

We ship USPS first class mail, 2-5 days, in the domestic United States. We now offer upgraded USPS Priority shipping of 1-3 days, when checking out select the drop down menu and select 1-3 days!! :) Items in stock will ship in 5-8 business days or sooner (depending on backlog). For custom orders we will work very hard to ship within 6-10 business days.  

For our international customers we ship USPS First Class Mail International.

International Shipping* - Please understand that once your package is shipped, we don't have control of how long it takes to arrive to its destination. Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the buyer. Shipping laws are different in each country. It is your responsibility to pay any duties or customs charges that may incur. We are not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.

Refund And Excange Policy

Here at Dream N’ Design we want you to be 100% satisfied with your purchase. I hand create each item with love and diligence to make it as perfect as possible. Due to the personal nature of these products certain returns will not be accepted. 

However if you feel that the item has been misrepresented or is defective in any way upon receiving it, please message me within 24 hours. In order to rectify that situation I am more than happy to offer a refund* or another amicable solution to make sure your 100% satisfied. If an item is lost in the mail, please allow 30-45 days before the USPS will notify of a lost shipment, If this occurs I will replace it at No Charge to the Buyer.

Once the item is used, it is the buyer’s responsibility for proper care of the item. I strive to find the highest quality material / hardware for my collars and would be very concerned of any failure in it. Since I cannot control the environment the collar will be exposed to (i.e temperature, liquid, exposure to water, pools, beaches, puppy pulling, chewing etc...), I cannot offer any warranty or guarantee of lifetime or rust estimate. While our collars are durable with high quality material they are not indestructible.

 

© 2014 Dream N' Design all rights reserved.

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